We had a very difficult experience overall, though only partially the fault of the clinic. Our first surrogate had a number of issues resulting in an inability to get pregnant, and our initial doctor did not flag ANY of these issues until after we had our first failed embryo transfer. Our subsequent doctor made it clear he would not have approved her as a surrogate. Other than that, we were largely happy with the services but always felt a bit out at sea because it felt like they didn’t know what to do when our second surrogate repeatedly miscarried. We felt quite alone and on our own.

(2022, USA parents) Fertility Centers of Illinois was a great agency to work with. We felt that they kept us well informed and provided guidance when we needed it the most. Our doctor navigated our ups and down in obtaining embryos with us and ultimately guided us to a path that led to success. Everything was quick and fairly easy to complete and did not experience any hold ups due to the agencies end of things. They know what they are doing and do it well.

(2020, USA parents) Dr. Kaplan was great. However, the office was very difficult to communicate with. Messages were frequently relayed incorrectly, calls were rarely returned to us in a timely fashion, and we were frequently asked to resubmit information to the various departments within the clinic because they apparently were never on the same page. This experience was very disconcerting, given the amount of money we were giving to the clinic.

very organized, price is affordable for the quality of their services

(2019, International Parents) No hay alojamiento para padres de otros paises, pero si faicilitan el transporte del aeropuerto, a las citas medicas en los distintos sitios. Las 10 estrellas en referencia al servicio de transporte que facilitan y no sobre alojamiento.

(2019, International Parents) Estamos muy agradecidos al Dr. Kaplan por su profesionalidad

(2018, USA parents) Dr Sipe did this journey as well as my first great man and his team and the clinic are great as well and keep you informed

(2018, USA parents) The staff was educated and willing to share their knowledge with me. They explained the process and helped me to make informed decisions.

(2018, International parents) Dr. Kaplan y equipo fueron esenciales para nuestro proceso. Sin ellos no hubiera funcionado. Durante todo el proceso eramos informados inmediatamente de los avances. Fueron amables y sobre todo, cercanos. Nunca tuvimos dudas de que iban a ser ellos los que iban a ser la clinica de fertilidad, y una vez acabado el proceso, todavia nos reafirmamos. Nos pusimos en las mejores manos posibles. Solo tuvimos un problema con la donante de ovulos que fue solucionado en la menos brevedad posible.

(2018, International parents) El equipo de FCI que nos ha ayudado en este proceso ha sido tremendamente eficaz en todos los complejos procedimientos. En todo momento hemos sido debidamente informados y la profesionalidad y empatía mostrados han hecho más sencillo el tratamiento médico. El Dr. Kaplan está rodeado de un fabuloso equipo humano (especial mención a Caryl Markus). Nuestra donante de ovulos también formaba parte del banco de donantes de FCI, lo que hizo la comunicación entre donantes y equipo médico más sencillo y rápido. La elección de Illinois se debe en gran medida a FCI.

(2018, USA parents) As with any journey there were a few bumps in the road but overall very happy with the process and would definitely use them again.

(2018, USA parents) Dr. Kaplan was wonderful and FCI was great. The only possible constructive critique that I could give is that it felt like we kept getting new nurses a little too often. Sometimes I wasn't sure who to contact when we had questions or needed follow-up. Everything else was wonderful and they were very professional.

(2017, USA parents) The fertility center was also great. The doctor was amazing and were very helpful with questions and pricing options.

(2017, USA parents) The medical treatment was excellent and our first transfer was successful. Dr. Kaplan is the best. But we did not feel FCI was very gay-friendly or responsive. In particular, one of the billing people treated us terribly when it came to our insurance. She would not respond to emails or calls, and she refused to acknowledge that our insurance would cover the egg donor's medical expenses, even though we had a letter from our insurance company telling her that they would. She was openly hostile when we spoke on the phone. It was completely irrational, and we think she treated us that way because she was homophobic. Also, in the rooms where men provide sperm samples, there is only heterosexual "graphic materials," which we found strange given the number of gay men presumably using their services. It's a minor issue, but it made us feel very "other" in that situation.

(2017, International parents) This IVF center is great. Dr. Kaplan took care of my case. He is an experienced and professional doctor. Everything ran so smooth andsuccessful with egg retrieval, IVF, embryo selection and embryo transfer etc. Both the nurse and the coordinator are nice and supportive. I love them.

(2017, International parents) They are professional and kindly. Everything went smoothly with FCI. I will clearly recommend this clinic to other intended parents.

(2016, USA parents) another great place smooth and supportive the whole way

(2016, USA parents) FCI and our physician there (Dr. Feinberg) were amazing. We were looking more for medical appropriateness, success rates, and efficiency than anything else. Some people describe FCI as feeling like a factory, but we were not there for touchy-feely hand-holding. We were there to receive the best possible outcome, and we did.

(2016, USA parents) Everyone did a excellent job at the fertility center overall was a little disorganized for our expectations but Dr. Kaplan was a gentleman.

(2016, International parents) All of them are very professional. They can be a bit distant, but professional nonetheless.

(2015, USA parents) The only reason I gave 9 stars rather than 10 for "gay friendly and knowledgeable" is that it never really came up. I guess that counts as friendly and knowledgeable since it was a non-issue in the entire process, but "knowledgeable" is hard to evaluate in those circumstances.

(2015, USA parents) FCI was amazing along with Dr. Kaplan. Simply fantastic people full of knowledge and support. So happy with this decision and would recommend them to everyone!

(2015, USA parents) Working with Dr. Kaplan and his lab was much more comfortable than I expected. I was updated on the development of my embryos and given the results of the genetic testing very quickly. I didn't know what to expect, and thought I'd be hearing all kinds of medical jargon that didn't mean anything to me, but they were really helpful and walked me through the parts I didn't understand. The testing was well worth the money and I have normal embryos stored there that I may use in the future if I decide to try for another child. I have recommended Dr. Kaplan to others, one of whom has also had a child from this lab, and I don't regret the recommendation.

(2014, International parents) Clinique très efficace et professionnelle. Beaucoup de patients.

(2014, USA parents) The coordination and knowledge of the staff was excellent. One oddity I experienced was that the appointment time was scheduled on transfer day for some time between 6:30am and 11am, which was not an appreciation of our time, especially since we were flying to and from NY. Upon asking for a better time estimate, and suggesting this made things feel uncoordinated from a patient perspective. I got a rather defensive email from Dr. Kaplan regarding how highly scientific and sophisticated the setup was and that he understood I might not be expected to know this because "this wasn't my field." (I didn't tell him I went to medical school, which might have made him more conscientious of his patronizing behavior.) This issue was one of office time management, not a request for being talked down to. Also, the third surrogate we used who was successful and whose body was stellar for surrogacy was initially not cleared by Dr. Kaplan for reasons other physicians seemed overly cautious. This was annoying given that we were at the time on a third surrogate after the first two were the ones that had much less ideal characteristics.

(2014, International parents) Dr Kaplan and his team have been excellent